Call Centre
Call 0860 103089
This number can be used for all service requests relating to solid waste, electricity, water, roads and storm water and parks. The number can also be used for all accounts and general enquiries such as motor vehicle registration and traffic fines.

SMS
SMS 31220 for all electricity service faults
SMS 31373 for water and sewer service faults (Other service requests are accepted)

Email
contactus@capetown.gov.za to report all service faults
power@capetown.gov.za to report electricity service faults
Watertoc@capetown.gov.za to report water and sewer service faults

Web
Log onto the City’s website – www.capetown.gov.za
Choose the “Service Requests” option on the left hand side of the screen. Follow the prompts.

SmartCape access points
The City has installed SmartCape access computers in libraries and other walk-in centres throughout the City. The residents can use these computers to contact the city via email or the City’s website. This is a free service to the community.

Walk-in centres
The City has Cash Offices, 37 Housing Offices, 23 Subcouncil Offices and 7 walk in centre located throughout the city where residents can walk in to report service faults.

 
   
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